Pacific Content is a leading podcast services company known for high-end production quality. They produce a lot of podcasts, and in the great era before the pandemic, they’d send journalists - so-called tape sinkers in proper jargon - to a guest’s house. They would set up the mic and hand-held podcast recorders, while the Pacific Content team would be on the other end of a phone or video call to conduct the interview. Meanwhile, the host recordings happened in fancy recording studios to ensure the highest quality audio recordings.

When the pandemic hit, they couldn’t do that workflow anymore. They had to switch, and fast. The most important criteria were to get RAW audio files for their sound designers to work with. What followed was a phase of extensive testing of various alternatives. It turned out that every other tool had its limitations, if not worse.

However, it all changed when the team came across Riverside.fm. Paraphrasing Shawn Cole:

When asking Shawn Cole about metrics and KPI improvements from using Riverside as a service, he pointed out that adoption has been pretty quick: “Of all the platforms that I've rolled out to the team to use teaching people old dogs new tricks and all the rest of it. It seems like as soon as people started using it and saw how simple it was, they’ve dived in, so that made it easy.”

He adds: “I don't have any metrics though, other than, we need more hours! All of our teams, as far as I know, even the last few hangers-on have switched to using Riverside. We started with 20 seats and we’re adding 10 more now. “

See Riverside for Business in action.

Lastly, we asked him to describe Riverside in his own words to industry professionals:

Pacific Content is a leading podcast services company known for high-end production quality. They produce a lot of podcasts, and in the great era before the pandemic, they’d send journalists - so-called tape sinkers in proper jargon - to a guest’s house. They would set up the mic and hand-held podcast recorders, while the Pacific Content team would be on the other end of a phone or video call to conduct the interview. Meanwhile, the host recordings happened in fancy recording studios to ensure the highest quality audio recordings.

When the pandemic hit, they couldn’t do that workflow anymore. They had to switch, and fast. The most important criteria were to get RAW audio files for their sound designers to work with. What followed was a phase of extensive testing of various alternatives. It turned out that every other tool had its limitations, if not worse.

However, it all changed when the team came across Riverside.fm. Paraphrasing Shawn Cole:

Pacific Content is a leading podcast services company known for high-end production quality. They produce a lot of podcasts, and in the great era before the pandemic, they’d send journalists - so-called tape sinkers in proper jargon - to a guest’s house. They would set up the mic and hand-held podcast recorders, while the Pacific Content team would be on the other end of a phone or video call to conduct the interview. Meanwhile, the host recordings happened in fancy recording studios to ensure the highest quality audio recordings.

When the pandemic hit, they couldn’t do that workflow anymore. They had to switch, and fast. The most important criteria were to get RAW audio files for their sound designers to work with. What followed was a phase of extensive testing of various alternatives. It turned out that every other tool had its limitations, if not worse.

However, it all changed when the team came across Riverside.fm. Paraphrasing Shawn Cole:

Shawn Cole, and the Pacific Content Team at large, have diligently tested all platforms and recording solutions out in the market, and care about two things only, and that’s reliability and crystal clear, uncompressed audio files.

In addition to reliability and recording quality, Riverside.fm provides various features to make the production process seamless. For Pacific Content’s team, three elements stood out:

World-class support: Teams users get access to priority support. Whether it's a tech, billing, or an account question, Riverside’s support specialists quickly provide effective solutions.

“I am astounded at how quickly the chat works and the fact that they get back to us so fast is really awesome. The team uses it and it makes them feel good and sleep well at night.”

Input/output source changes: Host and producers can send guests a request to change their sources to ensure the right use of equipment.

Audience mode: Audience mode has been great for Pacific Content when working with financial institutions with strict compliance so that colleagues could listen in without being visible in the interview.

Pacific Content produces shows for brands like Adobe, Atlassian, and BMW. When inviting high-caliber guests to come on a show, it’s essential to deliver a fantastic experience. With Riverside.fm, guests join the interview via a shareable link. One-click and they’re on, it’s that straightforward. No need to create an account or downloading an app.

See Riverside for Business in action.

Shawn Cole confirms the ease of use of Riverside.fm for guests: