Frequently asked questions

On what browser does work?

Our local recording engine works only with Chrome on laptops or desktops. To use Riverside on the iPhone you need to use the iPhone app. Browsers like safari and Chrome on mobile phones and tablets are not (yet) supported.

Do I need a credit card to try

No, you don’t need a credit card to try You can sign up for a free trial account with your name and email address.  

What does locally recorded mean?

Locally recorded means that the recording takes place on the computer instead of over the internet. The advantage of this is that the recordings are in studio quality and after downloading the recording you won't hear the disruptions caused by bad internet connections. For each guest you get a separate locally recorded track.

How long is the free trial?

The free trial gives you access to all features of the platform. You can record 60 minutes with audio and video, live stream it to your media channels, and let your listeners call in.

How is the quality of the recording?

The audio recordings are WAV 48 kHz 16-bit format. We record locally and you can use your preferred mic. The video recordings are up to 4K resolution and depend on the webcam of each participant.  You can record 60 minutes for free and see how it sounds and looks for yourself :).

How many people can record together in a session?

A show can have 8 streams in total. 1 host + 7 guests

What happens if I record more than my limit?

We don't cut you off, but if you record consistently more than your limit we will reach out to you and get you to upgrade your account.

Does the guest need to send his or her local recording to the host??

No, we automatically upload the local recordings during the recording so the host can download all local recordings from the participants after the podcast.

Do my guests need to have an account with

No, you will send them a link that gives them access to the session.

Can I stop the recording and continue recording later? Will it all be saved under the same recording?

Absolutely. What’s more, the guest link of each podcast session is reusable, so if you wanted to record again with the same people, they could easily join the session using the same link. This is quite convenient because you can simply create a session and invite all future guests by sharing the same link every time. All the recordings you create will be saved on your Dashboard.