We make thousands of decisions every day. Businesses need to make millions of them. That’s where a tool like Pega comes into play.

Pega is a low-code platform for AI Decisioning. The business has 3 core areas of focus, namely intelligent automation, decisioning for customer service, and 1:1 customer engagement. In other words, their platform helps businesses make the right decisions to help the right customers at the right time.

Pega is a large company, with over 6,000 employees in the organization. They hold a wide variety of events, from webinars to major in-person events and beyond. Creating video content for these efforts can be overwhelming.

In fact, the team needed so much recorded content that they initially built a complex system to capture video. The process included building a custom server, screen recording to a 4K monitor, and pushing that content on to editors. In short, there was nothing convenient about the recording process for Pega.

They began looking for a simple and powerful solution to this laborious process. A team member mentioned Riverside in passing, and they instantly looked into it. According to Reggie DePiero (Virtual Producer at Pega), they “jumped right in” and “within five minutes [they] were recording”.

The production team at Pega now uses Riverside to host and record webinars, capture content for events, and much more.

How Pega records webinar sessions with ease

Face-to-face interactions with customers build trust, drive engagement, and can lead to serious sales. This is true of virtual interactions as well as in-person. And webinars are an impactful way to create this type of experience for users.

Pega believes in hosting these types of events for all the reasons listed above. The format of their webinars can vary depending on need. Often, their webinars are fireside chats with a guest where users can interact openly and collaborate. Other times, Pega will host presentations with one or two guest lecturers who teach on a specific subject. And they even host small demos from time to time.

And because Pega uses a simulive format for many of these webinars, content must be recorded ahead of time. Simulive essentially means that a portion of the webinar is pre-recorded for convenience, and another portion is hosted live.

For Pega, the sessions and teachings are often pre-recorded to avoid scheduling and technical issues. This content is typically recorded with guests prior to the event using Riverside. After the session is completed, the webinar will pivot to a live Q&A, which is also hosted on Riverside in real time.

This format works well for the production team. It is easy for guests to hop on, and even easier for attendees to join. Pega has complete control over video and audio settings to ensure a high quality session every time.

Using a mix of pre-recorded content and live conferencing to host the webinars, both Pega and its users get immense value from these sessions.

See Riverside for Business in action.

Pega is a great example of using Riverside to capture event-worthy content. And there’s a reason teams like Pega choose Riverside.

Maybe you need help with recording high quality audio and video content. Or maybe you need to empower your producers to have more control and take your show to the next level. Whatever your audio and video recording needs, Riverside’s mission is to make it easy and high quality.

In addition to giving users professional capabilities and offering different roles so everyone involved can be a part of the production, Riverside is user-friendly and intuitive, making it an excellent platform for qualified producers, hosts, and technically challenged hobbyists alike.

We make thousands of decisions every day. Businesses need to make millions of them. That’s where a tool like Pega comes into play.

Pega is a low-code platform for AI Decisioning. The business has 3 core areas of focus, namely intelligent automation, decisioning for customer service, and 1:1 customer engagement. In other words, their platform helps businesses make the right decisions to help the right customers at the right time.

Pega is a large company, with over 6,000 employees in the organization. They hold a wide variety of events, from webinars to major in-person events and beyond. Creating video content for these efforts can be overwhelming.

In fact, the team needed so much recorded content that they initially built a complex system to capture video. The process included building a custom server, screen recording to a 4K monitor, and pushing that content on to editors. In short, there was nothing convenient about the recording process for Pega.

They began looking for a simple and powerful solution to this laborious process. A team member mentioned Riverside in passing, and they instantly looked into it. According to Reggie DePiero (Virtual Producer at Pega), they “jumped right in” and “within five minutes [they] were recording”.

The production team at Pega now uses Riverside to host and record webinars, capture content for events, and much more.

How Pega records webinar sessions with ease

Face-to-face interactions with customers build trust, drive engagement, and can lead to serious sales. This is true of virtual interactions as well as in-person. And webinars are an impactful way to create this type of experience for users.

Pega believes in hosting these types of events for all the reasons listed above. The format of their webinars can vary depending on need. Often, their webinars are fireside chats with a guest where users can interact openly and collaborate. Other times, Pega will host presentations with one or two guest lecturers who teach on a specific subject. And they even host small demos from time to time.

And because Pega uses a simulive format for many of these webinars, content must be recorded ahead of time. Simulive essentially means that a portion of the webinar is pre-recorded for convenience, and another portion is hosted live.

For Pega, the sessions and teachings are often pre-recorded to avoid scheduling and technical issues. This content is typically recorded with guests prior to the event using Riverside. After the session is completed, the webinar will pivot to a live Q&A, which is also hosted on Riverside in real time.

This format works well for the production team. It is easy for guests to hop on, and even easier for attendees to join. Pega has complete control over video and audio settings to ensure a high quality session every time.

Using a mix of pre-recorded content and live conferencing to host the webinars, both Pega and its users get immense value from these sessions.

We make thousands of decisions every day. Businesses need to make millions of them. That’s where a tool like Pega comes into play.

Pega is a low-code platform for AI Decisioning. The business has 3 core areas of focus, namely intelligent automation, decisioning for customer service, and 1:1 customer engagement. In other words, their platform helps businesses make the right decisions to help the right customers at the right time.

Pega is a large company, with over 6,000 employees in the organization. They hold a wide variety of events, from webinars to major in-person events and beyond. Creating video content for these efforts can be overwhelming.

In fact, the team needed so much recorded content that they initially built a complex system to capture video. The process included building a custom server, screen recording to a 4K monitor, and pushing that content on to editors. In short, there was nothing convenient about the recording process for Pega.

They began looking for a simple and powerful solution to this laborious process. A team member mentioned Riverside in passing, and they instantly looked into it. According to Reggie DePiero (Virtual Producer at Pega), they “jumped right in” and “within five minutes [they] were recording”.

The production team at Pega now uses Riverside to host and record webinars, capture content for events, and much more.

How Pega records webinar sessions with ease

Face-to-face interactions with customers build trust, drive engagement, and can lead to serious sales. This is true of virtual interactions as well as in-person. And webinars are an impactful way to create this type of experience for users.

Pega believes in hosting these types of events for all the reasons listed above. The format of their webinars can vary depending on need. Often, their webinars are fireside chats with a guest where users can interact openly and collaborate. Other times, Pega will host presentations with one or two guest lecturers who teach on a specific subject. And they even host small demos from time to time.

And because Pega uses a simulive format for many of these webinars, content must be recorded ahead of time. Simulive essentially means that a portion of the webinar is pre-recorded for convenience, and another portion is hosted live.

For Pega, the sessions and teachings are often pre-recorded to avoid scheduling and technical issues. This content is typically recorded with guests prior to the event using Riverside. After the session is completed, the webinar will pivot to a live Q&A, which is also hosted on Riverside in real time.

This format works well for the production team. It is easy for guests to hop on, and even easier for attendees to join. Pega has complete control over video and audio settings to ensure a high quality session every time.

Using a mix of pre-recorded content and live conferencing to host the webinars, both Pega and its users get immense value from these sessions.

We make thousands of decisions every day. Businesses need to make millions of them. That’s where a tool like Pega comes into play.

Pega is a low-code platform for AI Decisioning. The business has 3 core areas of focus, namely intelligent automation, decisioning for customer service, and 1:1 customer engagement. In other words, their platform helps businesses make the right decisions to help the right customers at the right time.

Pega is a large company, with over 6,000 employees in the organization. They hold a wide variety of events, from webinars to major in-person events and beyond. Creating video content for these efforts can be overwhelming.

In fact, the team needed so much recorded content that they initially built a complex system to capture video. The process included building a custom server, screen recording to a 4K monitor, and pushing that content on to editors. In short, there was nothing convenient about the recording process for Pega.

They began looking for a simple and powerful solution to this laborious process. A team member mentioned Riverside in passing, and they instantly looked into it. According to Reggie DePiero (Virtual Producer at Pega), they “jumped right in” and “within five minutes [they] were recording”.

The production team at Pega now uses Riverside to host and record webinars, capture content for events, and much more.

How Pega records webinar sessions with ease

Face-to-face interactions with customers build trust, drive engagement, and can lead to serious sales. This is true of virtual interactions as well as in-person. And webinars are an impactful way to create this type of experience for users.

Pega believes in hosting these types of events for all the reasons listed above. The format of their webinars can vary depending on need. Often, their webinars are fireside chats with a guest where users can interact openly and collaborate. Other times, Pega will host presentations with one or two guest lecturers who teach on a specific subject. And they even host small demos from time to time.

And because Pega uses a simulive format for many of these webinars, content must be recorded ahead of time. Simulive essentially means that a portion of the webinar is pre-recorded for convenience, and another portion is hosted live.

For Pega, the sessions and teachings are often pre-recorded to avoid scheduling and technical issues. This content is typically recorded with guests prior to the event using Riverside. After the session is completed, the webinar will pivot to a live Q&A, which is also hosted on Riverside in real time.

This format works well for the production team. It is easy for guests to hop on, and even easier for attendees to join. Pega has complete control over video and audio settings to ensure a high quality session every time.

Using a mix of pre-recorded content and live conferencing to host the webinars, both Pega and its users get immense value from these sessions.

How Pega captures quality content for virtual and in-person events

Pega typically hosts its major annual event, PegaWorld, in June. But in 2021, the company had to pivot quickly to make an event happen at all.

Instead of dozens of in-person sessions and workshops, everything would need to be moved to a virtual conference with remote breakout sessions. As the team scrambled to put all the pieces together and make the conference a reality, the one thing they didn’t need to worry about was their remote recording setup.

The production team set up dozens of recording sessions with guests. Using Riverside, more than 40 breakout sessions were recorded on top of several other recordings for the conference.

There were never any concerns over bandwidth limitations since all sessions recorded locally for each guest. And because the Riverside studio was so simple to use and gave the team control over the recording environments, these recordings went off without a hitch.

The next year at PegaWorld, the team hired additional producers to help with recording content for the event. These 8 people needed to be trained to use Riverside. However, the training was seamless, simple, and swift. The team has found it easy to enable anyone on using Riverside.

Even with the myriad of variables in video production, Jason Walsh (Head of Video at Pega) said that Riverside “eliminates as many of these variables as possible”. Ultimately, the simplicity, ease of use, and power of the platform enabled Pega’s production efforts at PegaWorld to be a success.