Real estate has been and always will be one of the mot desirable investment strategies on earth. But let’s face it — most of us don’t know all that much about real estate, or how to make a sound investment in property.

DealMachine is an app that gives everyone the power of real estate investing. The company does this by helping investors specifically find discounted, off-market properties that are investable.

Because real estate investing is a more advanced skill, it can take a lot to learn it well. For that very reason, the DealMachine team creates educational content to help advance knowledge and give tips on the real estate space.

The company knows that if its members are better educated about real estate in general, then using the DealMachine app will get them better results in a much shorter timeframe.

It became clear to the team at DealMachine that video would play a crucial role in capturing and displaying this educational content to members. But prior to finding Riverside, the process of recording new content was more difficult than it is today.

Pega x Riverside — Case Study

How DealMachine records success interviews with customers

When you’re working with customers in real estate, education is key. For members just starting out on their real estate investment journey, it can be hard to know where to begin and what to do.

For this reason, DealMachine records interviews with their successful customers who have used the app to buy profitable investments. The process is quite simple: identify successful customers, share a Riverside link to record, and capture content about what they did to see success.

Before using Riverside, this process was a bit more complicated. Elise Knaack, Head of Community Experience at the company, recounted her pre-Riverside experience. She noted that they used to use any tool they could, from QuickTime to Photobooth and beyond. The quality from these recordings was always severely lacking, and there was no rhyme or reason to the recording process. She even stated that the recordings always ended up “very grainy, and didn’t the right adjustments for sound levels”.

This piecemeal solution was not dependable, hard to use for the team, and never resulted in the quality they were looking for. They knew a different solution was needed, but they didn’t know where to look. Thankfully, one of the company’s partners mentioned a tool called Riverside that they were using for a podcast. They couldn’t recommend it enough.

Knaack and the rest of the team signed up for Riverside, and within a week the tool was fully implemented and the team was enabled.

Now, capturing success stories from customers is easier than ever. Their guests find it easy to hop into a Riverside link without having to sign up for anything. The hosts have no problems managing the recordings and getting everyone access to files. The producers are able to adjust levels, ensure quality, and extract files with ease. Everybody wins.

See Riverside for Business in action.

DealMachine is a great example of using Riverside to record success interviews with customers. And there’s a reason teams like DealMachine choose Riverside.

Maybe you need help with recording high quality audio and video content. Or maybe you need to empower your producers to have more control and take your show to the next level. Whatever your audio and video recording needs, Riverside’s mission is to make it easy and high quality.

In addition to giving users professional capabilities and offering different roles so everyone involved can be a part of the production, Riverside is user-friendly and intuitive, making it an excellent platform for qualified producers, hosts, and technically challenged hobbyists alike.

Real estate has been and always will be one of the mot desirable investment strategies on earth. But let’s face it — most of us don’t know all that much about real estate, or how to make a sound investment in property.

DealMachine is an app that gives everyone the power of real estate investing. The company does this by helping investors specifically find discounted, off-market properties that are investable.

Because real estate investing is a more advanced skill, it can take a lot to learn it well. For that very reason, the DealMachine team creates educational content to help advance knowledge and give tips on the real estate space.

The company knows that if its members are better educated about real estate in general, then using the DealMachine app will get them better results in a much shorter timeframe.

It became clear to the team at DealMachine that video would play a crucial role in capturing and displaying this educational content to members. But prior to finding Riverside, the process of recording new content was more difficult than it is today.

Pega x Riverside — Case Study

How DealMachine records success interviews with customers

When you’re working with customers in real estate, education is key. For members just starting out on their real estate investment journey, it can be hard to know where to begin and what to do.

For this reason, DealMachine records interviews with their successful customers who have used the app to buy profitable investments. The process is quite simple: identify successful customers, share a Riverside link to record, and capture content about what they did to see success.

Before using Riverside, this process was a bit more complicated. Elise Knaack, Head of Community Experience at the company, recounted her pre-Riverside experience. She noted that they used to use any tool they could, from QuickTime to Photobooth and beyond. The quality from these recordings was always severely lacking, and there was no rhyme or reason to the recording process. She even stated that the recordings always ended up “very grainy, and didn’t the right adjustments for sound levels”.

This piecemeal solution was not dependable, hard to use for the team, and never resulted in the quality they were looking for. They knew a different solution was needed, but they didn’t know where to look. Thankfully, one of the company’s partners mentioned a tool called Riverside that they were using for a podcast. They couldn’t recommend it enough.

Knaack and the rest of the team signed up for Riverside, and within a week the tool was fully implemented and the team was enabled.

Now, capturing success stories from customers is easier than ever. Their guests find it easy to hop into a Riverside link without having to sign up for anything. The hosts have no problems managing the recordings and getting everyone access to files. The producers are able to adjust levels, ensure quality, and extract files with ease. Everybody wins.

Real estate has been and always will be one of the mot desirable investment strategies on earth. But let’s face it — most of us don’t know all that much about real estate, or how to make a sound investment in property.

DealMachine is an app that gives everyone the power of real estate investing. The company does this by helping investors specifically find discounted, off-market properties that are investable.

Because real estate investing is a more advanced skill, it can take a lot to learn it well. For that very reason, the DealMachine team creates educational content to help advance knowledge and give tips on the real estate space.

The company knows that if its members are better educated about real estate in general, then using the DealMachine app will get them better results in a much shorter timeframe.

It became clear to the team at DealMachine that video would play a crucial role in capturing and displaying this educational content to members. But prior to finding Riverside, the process of recording new content was more difficult than it is today.

Pega x Riverside — Case Study

How DealMachine records success interviews with customers

When you’re working with customers in real estate, education is key. For members just starting out on their real estate investment journey, it can be hard to know where to begin and what to do.

For this reason, DealMachine records interviews with their successful customers who have used the app to buy profitable investments. The process is quite simple: identify successful customers, share a Riverside link to record, and capture content about what they did to see success.

Before using Riverside, this process was a bit more complicated. Elise Knaack, Head of Community Experience at the company, recounted her pre-Riverside experience. She noted that they used to use any tool they could, from QuickTime to Photobooth and beyond. The quality from these recordings was always severely lacking, and there was no rhyme or reason to the recording process. She even stated that the recordings always ended up “very grainy, and didn’t the right adjustments for sound levels”.

This piecemeal solution was not dependable, hard to use for the team, and never resulted in the quality they were looking for. They knew a different solution was needed, but they didn’t know where to look. Thankfully, one of the company’s partners mentioned a tool called Riverside that they were using for a podcast. They couldn’t recommend it enough.

Knaack and the rest of the team signed up for Riverside, and within a week the tool was fully implemented and the team was enabled.

Now, capturing success stories from customers is easier than ever. Their guests find it easy to hop into a Riverside link without having to sign up for anything. The hosts have no problems managing the recordings and getting everyone access to files. The producers are able to adjust levels, ensure quality, and extract files with ease. Everybody wins.

Real estate has been and always will be one of the mot desirable investment strategies on earth. But let’s face it — most of us don’t know all that much about real estate, or how to make a sound investment in property.

DealMachine is an app that gives everyone the power of real estate investing. The company does this by helping investors specifically find discounted, off-market properties that are investable.

Because real estate investing is a more advanced skill, it can take a lot to learn it well. For that very reason, the DealMachine team creates educational content to help advance knowledge and give tips on the real estate space.

The company knows that if its members are better educated about real estate in general, then using the DealMachine app will get them better results in a much shorter timeframe.

It became clear to the team at DealMachine that video would play a crucial role in capturing and displaying this educational content to members. But prior to finding Riverside, the process of recording new content was more difficult than it is today.

Pega x Riverside — Case Study

How DealMachine records success interviews with customers

When you’re working with customers in real estate, education is key. For members just starting out on their real estate investment journey, it can be hard to know where to begin and what to do.

For this reason, DealMachine records interviews with their successful customers who have used the app to buy profitable investments. The process is quite simple: identify successful customers, share a Riverside link to record, and capture content about what they did to see success.

Before using Riverside, this process was a bit more complicated. Elise Knaack, Head of Community Experience at the company, recounted her pre-Riverside experience. She noted that they used to use any tool they could, from QuickTime to Photobooth and beyond. The quality from these recordings was always severely lacking, and there was no rhyme or reason to the recording process. She even stated that the recordings always ended up “very grainy, and didn’t the right adjustments for sound levels”.

This piecemeal solution was not dependable, hard to use for the team, and never resulted in the quality they were looking for. They knew a different solution was needed, but they didn’t know where to look. Thankfully, one of the company’s partners mentioned a tool called Riverside that they were using for a podcast. They couldn’t recommend it enough.

Knaack and the rest of the team signed up for Riverside, and within a week the tool was fully implemented and the team was enabled.

Now, capturing success stories from customers is easier than ever. Their guests find it easy to hop into a Riverside link without having to sign up for anything. The hosts have no problems managing the recordings and getting everyone access to files. The producers are able to adjust levels, ensure quality, and extract files with ease. Everybody wins.

How DealMachine creates tutorials and trainings to educate members

In addition to the educational efforts from the customer success interviews, DealMachine records videos to help train both internally and externally.

Internally, the company captures remote recordings of training content and interviews that can help train employees at DealMachine. This content could be for new employee onboarding, a training on a new process for helping customers, or even a quick screenshare outlining a new process for the team.

Externally, trainings are often recorded to highlight tips, tricks, advice, and processes for getting the most out of DealMachine. The goal for this content is to increase knowledge, thereby increasing the likelihood that more customers will become success stories.

This closes the loop on all their video content efforts. Knowing that external content will go live across social channels and their online training portal, quality must always be ensured at a high level.

The DealMachine team is seeing tremendous value in recording video through Riverside, having produced over 30 pieces of published content using the tool in just a few short months.