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Support Specialist (Israel)

Support

Tel Aviv-Yafo

,

israel

Description

Riverside empowers companies to record podcasts and video interviews remotely in studio-quality. Since launching, we have experienced rapid growth and are trusted by customers such as Spotify, NY Times, NBC, CNN and iHeartMedia.

As a part of our growing, global Customer Support Specialist team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Riverside experience.

If you’re constantly curious, a strong writer, have a audio or video engineering background and are technical savvy, we want to hear from you!

During the day you will:

  • Spend the majority of your time interacting with users by chat, and email and occasionally by video calls
  • Work closely with other teams to improve our product offerings and messaging around new product features
  • Run our Zendesk operations
  • Have an opportunity to learn how riverside operates from the ground up and make a real impact on the future of the organization

Requirements:

We’re looking for someone who:

  • Located in Israel and willing to work in a hybrid model
  • Experience with Enterprise customers a plus
  • Is technical Savvy
  • Experience with Zendesk beneficial
  • Writes clearly (you need to be fluent and highly proficient in English)
  • Enjoys talking about technical concepts, has great analytical skills, and will be comfortable explaining how riverside works to a range of audiences from various industries
  • Can empathize with users and quickly grasp the issues they’re facing
  • Enjoys the puzzle of solving open-ended problems
  • Loves constantly learning about a changing technical product, even when it’s a little out of your depth
  • Is happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion
  • Background in video or audio engineering a plus

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